Additional Benefits for Medical Plan Policy

Car Assistance Program (CAP) 

24 hours service hotline at 03-76604799 

The services offered in this program are:

• 24 hours emergency car towing and minor repair (max. RM300 per incident excluding spare part cost)

• Car replacement assistance

• Arrangement for hotel accommodation

• Referral to the nearest service center

Register new / replace car number plate in eConnet portal. Under my service request - car registration

Supreme Assist (SA) Emergency Medical Assistance 

24 hours Service Centre Hotline at 03-42598853 

For customer who travels outside Malaysia for a period not exceeding 120 consecutive days on any one trip, the benefits are:

1. Arrangement and Payment of Emergency Medical Evacuation
   Supreme Assist will arrange and pay for the provision of air and/or surface transportation, medical care during transportation, communications and all usual ancillary services required to move the customer in the event of Serious Medical Condition (as defined in Endorsement no. 249) to the nearest hospital where appropriate medical care is available but not necessary to Malaysia. Supreme Assist will decide whether the customer’s medical condition is sufficiently serious to warrant emergency medical evacuation.
   
   

2. Arrangement and Payment of Emergency Medical Repatriation
   Supreme Assist will arrange and pay for the medically necessary and unavoidable expenses incurred for the return of the customer to Malaysia following the customer’s emergency medical evacuation for the subsequent hospitalization in a place outside of Malaysia.
   
   

3. Arrangement and Payment of Repatriation of Mortal Remains
   Supreme Assist will arrange and pay for all reasonable and unavoidable expenses incurred for the transportation of customer’s mortal remains from the place of death only to Malaysia or the cost of local burial at the place of death as approved by Supreme Assist.

4. For customer who travels within Malaysia for a period not exceeding 120 consecutive days on any one trip, the benefits are:Arrangement and Payment of Emergency Medical Evacuation
   Supreme Assist will arrange and pay for the provision of air and/or surface transportation, medical care during transportation, communications and all usual ancillary services required to move the customer in the event of Serious Medical Condition (as defined in Endorsement no. 249) to the nearest hospital in Malaysia where appropriate medical care is available but not necessary to customer’s state of residence. Supreme Assist will decide whether the customer’s medical condition is sufficiently serious to warrant emergency medical evacuation.
   
   

5. Arrangement and Payment of Emergency Medical Repatriation
   Supreme Assist will arrange and pay for the medically necessary and unavoidable expenses incurred for the return of the customer to the state of residence in Malaysia following the customer’s emergency medical evacuation for the subsequent hospitalization in a place outside of customer’s state of residence in Malaysia.